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Terms of Sale

Terms and Conditions of Sale

1: Currency.
All prices on this site are based on pounds sterling (£). Payments will be made in pounds sterling (credit cards: your credit card provider will charge sales in your local billing currency).

2: Payments.
We only accept online payments by credit card (Visa, Mastercard, Maestro & Solo) through our secure server. This method assures you of complete security and confidentiality.

3: Invoicing.
An invoice will be provided when your passes are shipped. If you require the invoice to be sent under separate cover - e.g. if your purchase is a gift to be sent to the recipient - please indicate this in your order.

4: VAT.
( UK Value Added Tax). Prices on this site are exclusive of VAT. VAT will be added during the checkout process if the purchaser is a EU resident. (Residents of other countries: see Duties and local Taxes)

5: Post and packaging.
The final price quoted on the payments page is the price of the goods including delivery to the stated destination.

6: Warranties/Guarantees.
In addition to the provisions of current UK consumer protection legislation, we will honour the full manufacturers warranty on any product that we supply. Furthermore, we will replace any goods that we consider to be of unmerchantable quality.

*The Lifetime Guarantee applies to the frame only and not to the seat or any electrical component and is valid on GamePODs ordered on or after 01/12/09. The lifetime guarantee is only valid if the GamePOD has been purchased direct from the official GamePOD Ltd website (not a third party or agent) and only relates to the original purchaser and is not transferable. And any replacement parts can only be sent to the original delivery address. Lifetime Guarantee also only applies to orders within Europe and does not cover GamePOD’s ordered outside Europe.

7: Quality of Goods, Fitness for purpose.
The goods we supply are original manufacturers stock suitable for the purposes described on this website and in the manufacturers literature (if any), provided that the equipment/goods are used in accordance with any instructions supplied and in accordance with good and normal practice.

8: Duties and Local Taxes.
PLEASE NOTE: Full refunds will not be given on 'returned orders' where delivery has not been possible because the customer has either not agreed to pay any local taxes or has not provided any information required by local or national Customs Agents.

On returned orders, a refund will be given minus a 30% handling charge on the total product costs but not the delivery costs. Also no refund will be given on seats that have been personalized with our Signature Option.

If local taxes and/or duties are due, you will receive a separate invoice from the carrier. Purchasers are responsible for any duties and/or taxes levied at the point of the destination country.

9: Shipping and Carriage.
The final price quoted on the payments page is the price of the goods including delivery to the stated destination. These charges include carriage by our nominated couriers to both home and overseas destinations.

10: Damage in Transit.
If you do receive damaged goods please retain all relevant documentation so that we can make a claim against the carrier’s insurers. If you receive a battered parcel, note the fact on the delivery note, even before you open the package to examine the contents. If you are unable to open the damaged package in the presence of the carrier, make sure that you sign for it as “Damaged package; goods not yet inspected” or similar to warn the carrier that a claim may be forthcoming.

11: Returns and Refunds.
PLEASE NOTE: Full refunds cannot be given on seats that have been personalized with our Signature Option. Although any seat arriving damaged with be replaced in accordance to our Returns & Refunds terms of sale above.

If you receive goods in damaged condition or you deem as of unmerchantable quality, you must notify us by post or email within 4 days of receipt of the goods. You should then return the goods to us post-paid. On inspection and verification of your claim and verification that the goods are in perfect condition, we will arrange a credit or refund (whichever you prefer) of the full purchase price paid for the goods. Please note that the refunds will normally be made using the same method as the original payment (i.e. a credit card purchase will be refunded to your credit card account). This may take up to 7 days to process.

Any GamePOD item can be returned within 7 days of purchase. Customer is responsible for the return of the goods.

PLEASE NOTE: Any GamePODs that have been assembled or arrive back damaged will NOT be eligible for a refund.

12: Confidentiality.
We undertake to exercise all reasonable precautions to keep information supplied to us by customers strictly confidential. We will never supply your personal details to any third party. Any other information supplied to us may be stored on our computer system for our convenience, but will never be supplied to any outside agency.

13: Payment.
Under normal circumstances, goods must be paid for prior to dispatch.

14: Statutory Rights.
Our terms and conditions in no way affect your statutory rights as a consumer.

15: Applicable Law and Courts of Jurisdiction
All transactions undertaken through this website are governed by English Law and any legal actions arising out of such transactions shall be subject to English legal processes and under the jurisdiction of English Courts

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